Joerg Hiller
March 19, 2025 01:47
Yum! Brands is associated with Nvidia to integrate AI technologies into its restaurants, improve operations and customer experience with evolutionary solutions.
Yum! The brands, the mother company of fast food chains well known like KFC, Taco Bell, Pizza Hut and Habit Burger & Grill, make progress in the implementation of artificial intelligence (IA). The company has teamed up with NVIDIA to deploy AI solutions aimed at rationalizing operations and improving customer service Nvidia blog.
Integration of AI into fast service restaurants
The partnership was announced at the Nvidia GTC conference, highlighting plans aimed at introducing agents supplied by AI in pizza hut and Taco Bell locations. These agents are designed to help staff and improve the overall customer experience. Yum! The brands aim to implement these AI solutions in 500 of its restaurants in the year.
The largest restoration company in the world embraces AI
With more than 61,000 locations around the world, yum! Brands holds the title of the largest catering company in the world. The company is renowned for focusing on food quality, value, service and digital convenience. The introduction of AI technology is part of Yum’s strategy! To maintain its competitive advantage in industry.
Yum’s digital technology team! Was at the forefront of this initiative, revealing its owner platform led by AI, byte de Yum!. This platform is defined to improve the experiences of customer and team members by taking advantage of AI advanced technologies.
Customer experiences fed by AI
Generative AI technology is used to automate command processes, which can considerably improve operational speed. However, the complexity and cost of the scale of such solutions were a challenge. The byte by Yum! The team approached this using NIMS NVIDIA and RIVA microservices to develop vocal control agents accelerated by AI-AI. These agents, operating on the Amazon EC2 P4D instances fed by the NVIDIA A100 GPUs, are able to understand natural speech, manage complex orders and suggest additional modules, thus increasing customer accuracy and satisfaction.
Expansion of AI solutions
The deployment of these AI solutions is already underway, the agents of the Voice AI being deployed on various brands to manage telephone orders during peak hours. The plan is to extend this technology to up to 500 restaurants this year.
Explore computer vision and operational intelligence
In addition to the AI voice, yum! Brands tests Nvidia’s computer vision software to improve driving traffic management and explore new AI use cases. The objective is to improve service speed by optimizing staff according to real -time analysis.
Yum! also focuses on the operational intelligence of accelerated restaurants in AI. Using NIM Microservices, the company can analyze performance measures through its locations to provide managers with usable information, helping them to reproduce the success of the most efficient stores.
Collaboration with Nvidia and the integration of their AI Enterprise software platform rationalize the development and deployment of AI for Yum!, Finally, make catering operations more efficient and customer experiences more personalized.
Image source: Shutterstock
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